Terms & Conditions

Cancellation of Your Order and Refunds

If you have bought a voucher or course from us via telephone, post or through our website, you will have fourteen working days in which to request a refund. This must be in writing or by e-mail; we do not accept cancellations by phone. After the fourteen days has elapsed no refund is due.

On notification of your wish to cancel we will issue a full refund of the purchase price, to the person who made the payment, within 30 days. However, if you have booked a date for your first flight, or indeed taken your day, within fourteen days of purchase, then no refund is possible.

Vouchers, tandem flights, one day introductions and courses, combined EP/CP courses, discounted packages, and complete packages, are non-refundable after the 14 day period mentioned above.

We cannot be held responsible for your change in personal circumstances, such as relocation; change of mind or change of relationship, at any time. These are post contractual events, over which we have no control, and they are not grounds for refund.

Weather

Paragliding is a weather dependent sport and unfortunately, we have no control over the weather. If we consider it an unsuitable day to fly, we will cancel the day’s teaching. Sometimes this happens at very short notice.

If the weather conditions during the session become unsafe to fly, your flying may be shortened or postponed. We will not be held responsible for any travel or accommodation costs, nor any expenses incurred if we have had reasonable grounds to postpone or cancel the flying.

Insurance

We are a British Hang Gliding and Paragliding Association (BHPA) registered school. As such, we have limited professional liability insurance. All our flying customers are issued with temporary membership of the BHPA. This gives them third party insurance.

If you require personal accident insurance (to include paragliding) please arrange this in advance of your activity.

Age Limit

At Valleys Paragliding the minimum age for solo flying is 14 years old. If the student is 14-18 years old, they need to be accompanied by their parent or a responsible adult. For tandem flights the minimum age is also 14 years old and the student needs to be accompanied by their parent or guardian. The upper age limit for solo and tandem flying is 70, unless specifically agreed with our instructors.

Information for Participants

The sport requires participants to be capable of running up to 30 meters, often on uneven or sloping ground. You will be required to walk up a steep hillside, carrying a paraglider and equipment which will weigh around 15kgs.

No student pilot should be suffering from any condition that adversely affects bone density; or renders them more than usually likely to suffer a fracture; you should be able to fall from a standing position without sustaining injury.

Participants should possess eyesight (with spectacles) and reactions and coordination adequate for operating a vehicle.